What should I do if an insurance adjuster contacts me?

If you’ve retained the services of Claggett & Associates or any other law firm, you won’t be contacted by the insurance adjuster, as they will deal directly with the attorney. That’s one of the great benefits of hiring a lawyer, as their first priority is to settle with you for the least amount of money possible and keep you from getting costly treatment.

Our first concern, on the other hand, is whether or not the insurance company is being fair to our client. Sometimes, when the vehicle in question is a complete loss, the company will not want to pay fair market value. Fortunately, there are clauses within most insurance policies that allow for an independent appraisal by both the client and the insurance company. That said, Claggett & Associates will not take any fee on property damage, because we want you to be able to fix your car first.

Incidentally, if an adjuster does contact you, you should take down their name, date, the time of the call, and the nature of the phone call. Absolutely do not make any statements to the adjuster, as the call will be recorded.